Loro Piana

What our customers say

based on 2,595 reviews

Exactly what I needed!

Elegant pieces, great fit, and fast delivery. Definitely ordering again.

Laura M.

High-end quality!

The quality exceeded expectations. Premium feel and top-notch design.

David G.

Best online experience!

Smooth process from browsing to delivery. My new favourite store.

Sofia L.

Luxury feel at home!

Packaging was elegant, and the item even better in person.

Vincent R.

Boutique quality delivered.

From the box to the product, everything felt exclusive.

Isabella M.

FAQ

We’ve gathered the most frequently asked questions to help you shop with confidence and clarity.

How can I follow my order?

As soon as your order is shipped, you’ll receive an email with a tracking code. Simply enter this code on the tracking page of our website to see real-time updates about your delivery.

Which payment options are available?

We accept several payment methods, including the main credit cards (Visa, MasterCard, American Express), PayPal, and a selection of international payment alternatives.

Do your products come with a guarantee?

Yes! Alongside the manufacturer’s warranty, we provide a 30-day satisfaction guarantee for every item. If you’re not fully happy with your purchase within the first week of receiving it, you can return it for a refund or an exchange. We want you to feel secure and confident shopping with us. For more information, check our Returns & Exchanges page.

What is your return policy?

Our return policy was created to give you peace of mind. If, for any reason, your order doesn’t meet your expectations, you may send it back within 30 days after delivery to receive a refund or exchange. Please note that items must be returned in their original packaging and condition. Detailed steps are available on our Returns & Exchanges page.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Free shipping

Free worldwide shipping on all purchases!

Customer service

Personalised service: sac@baldinni.com.

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